Community Associate - GrowIt

Chicago, Illinois, United States · Marketing · FULLTIME

Description

Community Associate

Entry level, 1-2 years of experience

What we do:

GrowIt! is a mobile app community for gardening socially with a mission to connect, educate, and inspire the next generation of gardeners. The Community team at GrowIt! is responsible for providing an amazing member experience. We cultivate relationships to create super-fans and their ownership and excitement for GrowIt! ripples through the community and creates more fans. We organize initiatives to ensure value for our community members and maximize community engagement. Our deliverables include engagement metrics, store ratings/reviews, and loyalty and retention of our members.

Community Advocate responsibilities:

Community management:

Member service:

Content:

Community analytics:

Manage interns:

Experience with the following tools a plus: Illustrator, Photoshop, Canva, Localytics, MailChimp,WordPress

What we’re looking for:

Service attitude: Focused on the member experience and anticipating needs. Responding to email support inquiries, and recognizing above-and-beyond opportunities to surprise and delight.

Process-driven work style: Understands the importance of systems to enable us to deliver quality at scale -- we have over 500,000 members. Takes ownership of the work and is always looking for improvements in process and execution. Can document process.

Analytical skills: Can interpret data, draw meaningful conclusions, and can provide an analysis of what needs to happen next. Values data and invests the time to gather and analyze it.

Relationship-building skills: Sociable, caring, engaging, and approachable person who can build meaningful relationships with the members of the GrowIt! community.

Fantastic communications skills: High-level written communication skills. Will write across mediums: blog posts, emails, push notifications, in-app messages, wikis, data analysis, etc. Video and design skills preferred. High volume of content creation.

Self-learner: Keep up on community management best practices and strategies by subscribing to newsletters, reading blogs, joining groups, attending webinars, and networking. Show initiative to continue improving your craft.


Don't forget to submit a cover letter and resume demonstrating how you'll rock this role.

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