Customer Success Specialist / 1st AM at growing tech startup! - Tangiblee

Chicago, Illinois, United States · Account Management · FEATURED FULLTIME

Description

Tangiblee is a fast-growing, profitable e-commerce start-up (and Techstars 2014 alum) that has revolutionized the way people experience products online. Our unique solution dramatically improves website performance for retailers, increasing conversion rates, lifting order values, and reducing churn, while creating a more helpful, engaging user experience.

Top retailers worldwide such as Rebecca Minkoff, Z-Gallerie, Samsonite, Bellroy, Living Spaces, Helzberg Diamonds, Jewelry Television already trust Tangiblee to deliver the optimal product experience to their online shoppers, and many more that we can’t mention in public.

We are looking to grow our team with customer success specialists, that will help our clients to extract the maximum value from the Tangiblee platform, and in turn help us accelerate our growth!

Tangiblee is located in Chicago’s vibrant River North neighborhood and backed by the amazing network of Techstars mentors and investors, with tech leaders such as Troy Henikoff, Amanda Lannert, Mike Gamson and more.

What’s the job, exactly?

In a nutshell, it’s all about the client and their success.

Starting from understanding clients challenges, helping them configure and customize Tangiblee to match their audience and brand, and constantly looking to optimize the experience Tangiblee delivers.

The Customer Success team is responsible for A LOT, and specifically:

Requirements

We're on the lookout for driven, curious, self-learning, process-oriented, and hardworking people who choose to work with customers because the like to help others solve their problems, and truly connect to Tangiblee as a product. Ideal candidate is:

Benefits

Interested? Great!

Please send a cover letter that highlights three reasons you think you’re a keeper, focusing on how your past work experience has prepared you for this kind of position – or why you think you can rock the job even though you don’t have past work experience that’s perfectly aligned. Writing is a fundamental part of what we do, and we weigh cover letters heavily.

Oh, and don’t forget to send your very well written resume, too :).

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