Community & Research Intern - GrowIt

Chicago, Illinois, United States · Operations · INTERNSHIP

Description

The Community + Research intern is a research and process-driven problem solver with communication skills, and a service attitude.

Responsibilities:

1. Community management:

a. Moderate community content (photos, comments, Q&A, flags, etc.) to ensure all members

are abiding by community guidelines. Moderate when necessary.

b. Support programs and fulfillment for community (Sampling, Plant Masters, etc.)

c. Track and analyze engagement KPIs

d. Keep processes up-to-date, documenting in wiki


2. Plant database management:

a. Review backlog of plants to add to the database. Research plant attributes such as light

requirement, hardiness zone, planting, and care instructions.

b. Log research on Xcel spreadsheet; work cross-functionally with product team to import into

database

c. Research planting and care instruction for various plants, shrubs, and trees. Input into database.

Requirements

1. Process-driven work style: Understands the importance of systems to enable us to deliver quality at scale -- we have over 500,000 members. Takes ownership of the work and is always looking for improvements in process and execution. Can document process.

2. Fantastic communications skills: High-level written communication skills. Will write educational information read by our 500,000 members.

3. Loves plants. Loves research: This position is heavy researched based. You are unduly curious about plants, trees, and shrubs and want to share everything about them with the masses.

Benefits

Compensation: $15/ hour, 20 hours a week

Training at GrowIt! office, 125 S Clark Ave., Chicago, IL 60603. 90% remote work after.

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